Skip to main content

​
Billing

​
How does billing work?

Weivo uses Stripe. When you upgrade to Pro you choose monthly or annual billing, and your card is charged at the start of each period. Your card details never touch our servers.

​
Can I switch between monthly and annual billing?

Yes. Open Account, then Plan, and click Open subscription portal. The Stripe portal lets you switch interval, update your card and cancel. Changes use Stripe’s standard proration.

​
What payment methods are accepted?

All major credit and debit cards, through Stripe. The exact cards depend on your country.

​
Will I be charged immediately when I upgrade?

Yes. Pro takes effect immediately and the current period is charged at upgrade.

​
Is there a free trial?

There is no time-limited trial. The Free plan is free indefinitely; when you reach one of its limits the app tells you in context and offers the upgrade. See Plans and Pricing.

​
What happens when I hit a Free plan limit?

Nothing breaks. Existing data stays as it is; you cannot add a new project, feature or saved version past the limit until you upgrade or make room. Importing a spreadsheet with more rows than remain says up front how many will import.

​
Account

​
How do I change my display name or email address?

Open Account from the top right. The Account tab holds your display name and email address. Changing your email sends a confirmation to the new address.

​
How do I change my password?

Account, then Security, then the change password form. Passwords need at least 8 characters. You can also use “Forgot password” on the sign-in page.

​
How do I turn on two-factor authentication?

Account, then Security, then the two-factor section. Scan the code with an authenticator app (TOTP) and save the single-use recovery codes it gives you. You can disable it from the same place.

​
How do I export my data?

Account, then Security, then Export all my data as JSON. The file holds every project, need, stakeholder, feature, rating and saved version in your account, for GDPR Article 20 and Quebec Law 25 portability.

​
How do I delete my account?

Account, then Security, then Delete Account, confirmed by typing your email address. Deletion is permanent and immediate, and cancels a Pro subscription as part of it. Reset Data, beside it, empties the account without deleting it.

​
Can I reset the guided tours?

Yes. Account, then the Account tab, then Restart all tours.

​
Data and privacy

​
Who can see my projects?

Only you. Invited stakeholders see the voting portal for the projects they were invited to, and nothing else. Anyone with a share link sees the frozen copy of that one report, and nothing else.

​
Where is my data stored?

Weivo is operated from Quebec, Canada. Project data lives in Supabase’s managed Postgres in the United States, encrypted at rest and in transit, behind row-level security policies so an account can only read its own rows. Every night the database is copied, encrypted and restored into a separate test database to confirm the copy is complete; each copy is kept for 14 days. The full list of vendors is on the sub-processors page, and the security page has the details.

​
Does Weivo use my data to train AI models?

No. AI features call the Anthropic API, which does not use API inputs for training. See AI in Weivo for what is sent and when.

​
Is my data deleted when I cancel Pro?

No. Cancelling moves you to the Free plan and nothing is deleted. See Cancelling your subscription.

​
Does Weivo work on a phone?

The planning workspace needs a window at least 768 pixels wide. The stakeholder voting portal and shared reports work on any device.

​
Still have questions?

Email support@weivo.io. We aim to answer within one business day.