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How to cancel

  1. Go to Account settings in the app (click your name or avatar in the top right)
  2. Open the Plan tab
  3. Click Manage billing — this opens the Stripe Customer Portal
  4. In the Stripe portal, select Cancel subscription
  5. Confirm the cancellation
Your subscription will remain active until the end of your current billing period. You will not be charged again after that.

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What happens after you cancel

  • Your account stays active. You keep access to Weivo on the Free plan after your Pro subscription ends.
  • Your data is preserved. All your projects, stakeholders, needs, and features remain in your account. Nothing is deleted.
  • Nothing existing is ever locked, hidden, or deleted. If you’re over a Free plan limit when you downgrade (for example, more than one project, or more than 20 features in a project), all of that data stays fully visible and editable. Free plan limits only block creating new projects, features, or scenario snapshots beyond the limit — not anything you already have.
  • Pro features revert to their Free behavior. This applies account-wide, including to projects created while you were on Pro: PDF exports include the Weivo watermark again, shared report links show “Powered by Weivo” branding, and XLSX import is disabled.
  • AI generation is unaffected. AI generation is never metered as a billing quota on any plan, so nothing changes there after you cancel.

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Reactivating your subscription

You can reactivate Pro at any time from Account settings. Go to the Billing tab and click Upgrade to Pro. Your previous data is exactly as you left it.

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Refunds

We do not offer refunds for partial billing periods. If you believe you were charged in error, email us at support@weivo.io and we will investigate.

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Deleting your account

Cancelling your subscription is not the same as deleting your account. If you want to permanently delete your account and all associated data, go to Account settings and use the Delete account option. This action cannot be undone. See the Billing and Account FAQ for more information about account deletion.