Skip to main content

​
How to cancel

  1. Open Account from the top right of the app
  2. Open the Plan tab
  3. Click Open subscription portal, which opens the Stripe Customer Portal
  4. Choose Cancel subscription and confirm
Pro stays active until the end of the current billing period. You are not charged again after that.

​
What happens after you cancel

  • Your account stays active on the Free plan.
  • Nothing is deleted, hidden or locked. Every project, stakeholder, need, feature, rating and saved version stays readable and editable, even if you now have more than the Free plan allows: several projects, a project with 40 features, a report with 6 saved versions.
  • Free limits apply to new things only. You cannot create a new project, add a feature past 20 in a project, or save a fourth version of a report until you upgrade again or make room.
  • Shared reports show the Powered by Weivo footer again. This is the one Pro perk that reverts, and it applies to every share link in the account, including ones created while you were on Pro.
  • Everything else is unchanged. Planning modes, outputs, AI features, spreadsheet import, XLSX export and printing are the same on Free.

​
Reactivating

Account, then Plan, then Upgrade to Pro. Your data is exactly as you left it.

​
Refunds

We do not refund partial billing periods. If you believe you were charged in error, email support@weivo.io and we will look into it.

​
Deleting your account

Cancelling is not deleting. To remove your account and all of its data permanently, open Account, then Security, then Delete Account. This cannot be undone. See the Billing and Account FAQ.