> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weivo.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling Your Subscription

> How to cancel your Pro subscription and what happens to your account and data after you cancel.

## How to cancel

1. Go to **Account settings** in the app (click your name or avatar in the top right)
2. Open the **Plan** tab
3. Click **Manage billing** -- this opens the Stripe Customer Portal
4. In the Stripe portal, select **Cancel subscription**
5. Confirm the cancellation

Your subscription will remain active until the end of your current billing period. You will not be charged again after that.

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## What happens after you cancel

* **Your account stays active.** You keep access to Weivo on the Free plan after your Pro subscription ends.
* **Your data is preserved.** All your projects, stakeholders, needs, and features remain in your account. Nothing is deleted.
* **Nothing existing is ever locked, hidden, or deleted.** If you're over a Free plan limit when you downgrade (for example, more than one project, or more than 20 features in a project), all of that data stays fully visible and editable. Free plan limits only block *creating new* projects, features, or scenario snapshots beyond the limit -- not anything you already have.
* **Pro features revert to their Free behavior.** This applies account-wide, including to projects created while you were on Pro: PDF exports include the Weivo watermark again, shared report links show "Powered by Weivo" branding, and XLSX import is disabled.
* **AI generation is unaffected.** AI generation is never metered as a billing quota on any plan, so nothing changes there after you cancel.

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## Reactivating your subscription

You can reactivate Pro at any time from **Account settings**. Go to the **Billing** tab and click **Upgrade to Pro**. Your previous data is exactly as you left it.

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## Refunds

We do not offer refunds for partial billing periods. If you believe you were charged in error, email us at [support@weivo.io](mailto:support@weivo.io) and we will investigate.

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## Deleting your account

Cancelling your subscription is not the same as deleting your account. If you want to permanently delete your account and all associated data, go to **Account settings** and use the **Delete account** option. This action cannot be undone.

See the [Billing and Account FAQ](/billing/faq) for more information about account deletion.